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Getting started

3Getting started

This chapter takes you from opening the app to your first planned trip. It also covers signing in and the free trial.

3.1What you need

  • A phone, a tablet or a computer.
  • A web browser, such as Safari or Chrome.
  • An internet connection to sign up and to download maps.
  • An email address.
  • A bank card. You add it when you start the free trial.
  • Location turned on, for turn by turn directions.

Motocamp is a website. There's nothing to get from an app store. The same account works on all your devices.

NoteLong trips are easier to plan on a computer. You get a big map and a mouse. The routes you save show up on your phone too.

3.2Open the app

  1. Open Safari or Chrome.
  2. Go to motocampaustralia.com.
  3. Sign in, or start your free trial.

On a phone, tap Menu at the top left to open the menu. While the menu is open, the same button says Map. Tap it to see the map again.

On a computer, the menu sits open down the left side.

NoteDid you tap a link inside Facebook or Instagram? Then the page opens in their own browser. That browser can't keep the app on your home screen or share your location. Tap the three dots at the top and choose Open in browser.

3.3Put the app on your home screen

An icon on your home screen opens Motocamp in one tap. It opens full screen, like any other app, and stays signed in.

On a phone, the app offers this itself. A card called Keep Motocamp on your phone shows each time you open it, until the icon is there. Tap Not now to hide it for this visit.

iPhone or iPad, in Safari:

  1. Open Safari and go to motocampaustralia.com.
  2. Sign in.
  3. Tap Share. It looks like a box with an arrow up. On new iPhones, tap the three dots first.
  4. Scroll down and tap Add to Home Screen.
  5. Tap Add.
NoteChrome on an iPhone works too. Tap Share in the address bar, then Add to Home Screen.

Android phone or tablet, in Chrome:

  1. Open Chrome and go to motocampaustralia.com.
  2. Sign in.
  3. Tap the three dots at the top right.
  4. Tap Install and create shortcut.
  5. Tap Install.
NoteOlder Chrome says Install app or Add to Home screen instead. Sometimes the app's own card has an Add to home screen button. Tap it, and Chrome does the rest.

Laptop or desktop computer:

  1. Go to motocampaustralia.com.
  2. Bookmark the page.
  3. In Chrome or Edge, you can also click the small install icon at the right end of the address bar. Then Motocamp opens in its own window.
NoteDeleting the icon doesn't touch your account, your plan or your saved routes. They come back when you sign in.
CautionMaps you downloaded live on the device. If you remove the app and add it again, download them again in the Offline tab.

3.4Create your account

You can start your free trial on the welcome page, or in the app itself.

On the welcome page:

  1. Go to motocampaustralia.com/welcome.
  2. Type your email in the Email address box.
  3. Pick a password with 8 or more letters or numbers. Type it in the Password (min 8 characters) box.
  4. Tap Start your 14 days free.
  5. The app opens at the card step. See the next section.

In the app:

  1. On the sign in card, tap No account? Start a 14-day free trial, card up front.
  2. Type your email in the Email address box.
  3. If you like, type a name in Display name (optional).
  4. Type a password of at least 8 characters in Choose a password (min 8 chars).
  5. Tap Start free trial.

If the app says it sent a confirmation link, open that email. Tap the link, then come back and sign in. Can't find it? Check your junk or spam folder. Or tap Resend confirmation email.

Have a Google account? Tap Continue with Google on the sign in card instead. Then you don't need a Motocamp password.

NoteIf your email already has an account, the app emails you an 8-digit code. Type it in the code box. Then tap Open my 14-day trial. It signs you in and keeps the password you typed.
NoteInside the Facebook or Instagram browser, the welcome page asks only for your email. Later the app shows Set your password. Type a password of at least 8 characters and tap Save password. Then you can sign in on any phone or computer. Tap Later to do it next time.

3.5The free trial and the card step

Motocamp is free for 14 days. You add a card to start. Nothing is taken from it for 14 days.

  1. After you sign up, the app shows Start your 14 days free.
  2. Pick a plan. The top button, Get started, is the yearly plan. The button under it is the monthly plan. Each shows its price.
  3. A secure payment page opens, run by Stripe, the payment company. Type your card details there.
  4. Back in the app, wait while it says Activating your subscription.
  5. When it says You're in, tap Let's go.

Your card details go to Stripe. They never reach Motocamp.

  • We email you a week before your first payment. So there's no need to cancel early.
  • Three days before the trial ends, a note at the top of the app gives the day and the amount.
  • Cancel before the 14 days are up and you pay nothing.
  • To cancel, tap Menu, then Account, then Manage or cancel subscription.
NoteThis guide doesn't list prices, because they can change. The card step and the Account panel always show the current ones.
NoteIf the card step says Subscriptions are briefly unavailable, tap to try again, tap that button. Used the wrong account? Tap Sign out on that screen.

3.6Sign in

  1. Tap the Username or email box.
  2. Type the email you signed up with. Older accounts may use a username.
  3. Type your password in the Password box. Tap Show if you'd like to see it.
  4. Tap Sign in.

Motocamp stays signed in on that device. You only sign in again if you tap Sign out of this device in Account.

NoteYour browser may offer to save your password. Say yes. Next time, it may sign you in by itself.
CautionWith no signal, you can't sign in on a new device. The card says You're offline. Sign in once with signal before your trip.
If the card saysWhat to do
Incorrect username or passwordCheck the spelling. Or tap Email me a sign-in code.
Can't reach the server, check your signal and try againMove to better signal, then tap Sign in again.
Type your password, or tap "Email me a sign-in code" instead.The password box is empty. Type it, or use a code.

3.7Forgot your password? Sign in with a code

Use this if you forgot your password, or never set one. The button used to say Forgot password, or no password yet? Now it says Email me a sign-in code.

  1. On the sign in card, tap Email me a sign-in code.
  2. Type your email in the Username or email box.
  3. Tap Send code.
  4. Open the email from Motocamp. It can take a minute, so check junk or spam too.
  5. Type all 8 digits in the 8-digit code box.
  6. Tap Sign in.

If you had a password, the app now asks you to choose a new one. Type it in New password (min 8 chars) and tap Update password.

If you never had a password, the app opens. Then it asks you to set one.

  • Code not there? Tap Resend code.
  • Rather have a link? Tap Email me a link instead. Open the link on the same device.
  • If it says the code doesn't match, check the newest email and type all 8 digits.
  • If it says the code is no longer valid, tap Resend code for a fresh one.
NoteSome older accounts have a username and no email. They can't get a code. Type your username, your recovery code and a new password. Then tap Send code. You can make a recovery code in Account.
NoteTap Back to sign in to leave this screen.

3.8Still can't sign in

Tap Message us if you can't sign in, near the bottom of the sign in card. A short form opens. It works even if your phone has no email app set up.

Need help? opens the help page. It covers the home screen icon, signing in and billing.

You can also email [email protected]. Please say the email or username you signed up with.

3.9The two-minute tour

The tour plans a real trip for you and shows you round the app. It takes about three minutes. You only tap Next. It plans Bright to Omeo in Victoria, over the Great Alpine Road.

The first time you sign in, a card asks New here? Tap Start tour, or Not now.

To take it any time, tap Menu, then Take the tour at the top of the menu.

StepWhat you see
Your menuSearch and the four tabs: Layers, Route, Weather and Offline.
What goes on the mapThe switches that put pins on the map. It turns on Fuel Stations and Drinking Water.
A trip, planned for youThe trip, drawn as a green line on the map.
Two ways to see itThe Topo and Sat buttons, and the 2D/3D button at the bottom left.
The numbersHow far, how long, and when you get there.
What is in the wayGates, water crossings, closed roads and bad weather on the trip.
Every hillA chart of the climbs and drops. Touch it to read any point.
Rain, right nowThe live rain radar, a map of rain falling now.
Saved to your accountThe trip, saved as My first trip.
The vehicle dashA big screen for the road: speed, height, heading and more.
Turn by turnThe navigation screen. It doesn't start directions indoors.

Each step has Back, Next and Skip tour. The last step says Finish. Then That is the tour shows. Tap Got it.

NoteThe tour saves a route called My first trip in Saved Routes. Delete it if you don't need it.
NoteThe last step needs your location. If you block it, the tour says so and ends there.
NoteIf you stop part way, the app asks Pick up the tour? next time.

3.10Quick start: your first trip

Here's a first trip in eight steps. Do it at home, with wifi, before you leave.

  1. Tap Vehicle on the right side of the map. Pick what you drive. Until you do, the app plans for an ADV moto.
  2. Tap Menu, then Offline. On the first card, Offline map + terrain, tap Download. Wait until it says the maps are ready.
  3. Tap Menu, then Route. Scroll down to Plan Your Route.
  4. Type where you'll start in Start location. Pick the right place from the list. Or tap the crosshairs to start where you are.
  5. Type where you're going in End location, and pick it from the list. For a stop on the way, tap Add Stop first.
  6. Set Leaving on to the day you go, so closed roads are checked for that day. Then tap Plan Route.
  7. Read the Route Summary and the Warnings. Then tap Save Current Route and give it a name.
  8. When you're parked and ready, tap Start on the map. Tap Start from here if it asks. Then put the phone down and drive.
Plan Route, in the Route tab.
Plan Route, in the Route tab.

With that card on your phone, you can plan new routes with no signal. That works anywhere in Australia.

NoteWant the app to plan it for you? Type the trip in your own words under Plan with AI, at the top of the Route tab.

Step by step, with pictures: Plan your own route, stop by stop · Keep the map with no signal · Tell it your trip, get a route

Free for 14 days. Cancel any time.

Get started Already have Motocamp AUS? Open it here