15.1The Account panel

Everything about your account sits in one place.

1. Tap Menu at the top left of the map.
2. Scroll to the very bottom.
3. Tap Account. It's under the line that says Signed in.

The panel has these parts, from top to bottom.

Tap the cross at the top of the panel to close it.

15.2Your 14-day free trial

Motocamp is free for 14 days. You add a card at the start. Nothing is charged for 14 days.

1. Go to motocampaustralia.com.
2. On the sign-in card, tap No account? Start a 14-day free trial, card up front.
3. Type your email address and choose a password of at least 8 letters.
4. Tap Start free trial.
5. Pick a plan and add your card on the next screen.

The card screen is run by Stripe, the card payment company. It shows the date of your first payment. Nothing is charged that day.

We email you a week before your first payment. So you don't need to cancel early to be safe. In the last 3 days, the app also shows when your trial ends.

When the card is in, you'll see You're in. Thank you. Tap Let's go to start.

Under the Menu, the line above Account says Signed in. Once your card is in, it also says Subscriber. That is true during the trial too.

15.3Monthly or yearly

There are two plans: monthly and yearly. Yearly costs less for each month. You pick one when you add your card.

The prices show on the plan buttons, and on the welcome page at motocampaustralia.com/welcome. The billing page shows your own next payment.

On a monthly plan, you can change to yearly at any time.

1. Open Menu, then Account.
2. Under Subscription, tap Switch to yearly. It says how much you save.
3. Read what it says. Then tap Switch to yearly again, or Not now.

• During your trial: the plan changes now and nothing is charged today. Your first payment is the yearly price, on the day your trial ends.
• After your trial: you pay today. It is the yearly price, less the part of this month you haven't used.
• If the card is declined, nothing changes. You stay on monthly.

15.4Change your card or cancel

1. Open Menu, then Account.
2. Under Subscription, tap Manage or cancel subscription.
3. A question asks what's behind it. Answering is up to you.
4. Tap Continue.
5. Your billing page opens. Change your card, get receipts, or cancel there.

If you pick I am not using it, the app offers to hold your billing instead. Payments then wait until the start of the next season, on 1 October. You keep your account and everything you saved.

If you pick Too expensive, the app may offer another month on us, once. On a monthly plan it also offers yearly. Tap Continue to cancel to go on.

Cancelling stops the next payment. You can still use the app until your paid time or your trial runs out.

15.5When a trial or subscription ends

There is no free version. When your time runs out, a screen covers the map. It asks you to pick a plan. The only other button is Sign out.

Nothing is deleted. Your saved routes, Saved Spots and downloaded maps all stay. They open again when you subscribe.

If a payment doesn't go through, you keep using the app for 7 days while the card is tried again.

To come back, sign in and pick a plan on that screen.

15.6Other phones, and signing out

You can use your account on your phone, your tablet and your computer. Sign in on each one with the same email and password.

You stay signed in until you sign out. With no signal, the app still opens on a phone that is signed in.

To sign out, open Menu, then Account, and tap Sign out of this device. Your other phones stay signed in.

Changing your password signs out your other phones.

15.7Signing in

On the sign-in card, type your username or email and your password. Then tap Sign in. Tap Show to see the password as you type.

Joined with Google? Tap Continue with Google instead. This also works once you connect Google in Account.

Forgot your password, or never set one? Use a code we email you.

1. Tap Email me a sign-in code.
2. Type your email address.
3. Tap Send code.
4. Open the email. It holds an 8-digit code.
5. Type the code on the sign-in card. Then tap Sign in.

• The code works once, for one hour.
• It can take a minute to come. Check junk or spam too.
• Tap Resend code for a fresh one.
• Tap Email me a link instead to get a link to choose a new password.
• If you had a password, the app then asks you to choose a new one.
• If you never had one, it asks you to set one. Tap Later to skip.

Joined with a username and no email? A code can't reach you. Use your recovery code instead. Type your username, the code and a new password on the same card.

Still stuck? Tap Message us if you can't sign in. Give the email we should reply to and say what happens. A person will reply by email.

15.8Buttons in our emails

Some of our emails have a button that opens the app and signs you in, with no password.

• The button in your welcome email works for 7 days. It stops once you have signed in some other way.
• Reminder emails sign you in only if your account has no password yet. That button works for one hour.

After that, the button opens the sign-in card. Sign in as usual.

15.9Deleting your account

1. Open Menu, then Account.
2. At the bottom, under Danger zone, tap Permanently delete my account.
3. Pick why you're leaving, if you'd like to say. You can skip this.
4. Type DELETE in the box.
5. Tap Delete account.

Your account goes, with your saved routes, Saved Spots, Home Base and choices. Your subscription stops at once.

Tap Keep my account to change your mind. Once deleted, it can't be undone.

15.10Your privacy

The Privacy link sits at the bottom of the Menu. Here is the short version.

There is no switch for the usage counting in the app. To be left out of it, email [email protected].

For privacy questions, email [email protected].

15.11Saved Spots and saved routes

Saved Spots and Saved Routes are kept with your account. They come back on any phone or computer you sign in on.

• Save a spot: press and hold the map, then tap Save to Saved Spots. You find them in the Route tab under Saved Spots.
• Save a route: plan it, then tap Save Current Route in the Route tab under Saved Routes.
• A saved route opens exactly as you saved it.
• Saved Spots show only on your own map. Nobody else sees them.

Something saved with no signal is added to your account when the signal comes back.