Short answers to the things that actually go wrong. If none of this fixes it, email a human at the bottom of the page.
The app has vanished from my phone or tablet
Nothing is lost. Motocamp installs as a shortcut on your home screen. Deleting that icon does not touch your account, your subscription, your saved routes or your favourites. They are on our servers and come straight back when you sign in. You only need to put the shortcut back.
iPhone or iPad
Open Safari. This does not work in Chrome on an iPhone or iPad.
Sign in with the same email or username you used before.
Tap the Share button. It is the square with an arrow pointing up, at the bottom of the screen on an iPhone and at the top on an iPad.
Scroll down the list and tap Add to Home Screen, then tap Add.
Open Safari on your phone, go to
motocampaustralia.com and sign in, then tap Share.Scroll down the list and tap
Add to Home Screen, then tap Add.Done. The icon is back and everything you saved is exactly where
you left it.
Tap Install app, or Add to Home screen if you do not see Install.
Laptop or desktop
Bookmark motocampaustralia.com. In Chrome or Edge you can also click the small install icon at the right-hand end of the address bar to get it as its own window.
One thing does not come back: downloaded offline maps are stored on the device itself, so a reinstall starts that part from scratch. Open the Offline tab and download the areas you need again. Everything else restores by itself.
I cannot sign in
You signed up with an email address. Tap Forgot password? on the sign-in screen. We email you a reset link. Check your spam folder if it does not arrive within a few minutes.
You signed up with just a username. Older accounts have no email attached, so the reset link cannot reach you. Your recovery code is the way back in. If you never saved one, email us and we will sort it out by hand.
Not sure which you have? If you can remember typing an email address when you joined, use the reset link. Otherwise it is a username account.
Billing, trials and cancelling
Open the app and go to Account → Manage subscription. That opens Stripe's own billing page, where you can change your card, download receipts and invoices, or cancel. Your exact renewal date and amount are shown there and in the app, which is why they are not repeated here: the page you are billed from is always right.
A free trial never charges you. The first payment comes out on the date the app shows, not before.
Cancelling stops the next payment. You keep full access until the end of the period you have already paid for.
Charge you do not recognise? It appears on your statement as MOTOCAMP.
The map or navigation is misbehaving
Nothing loads but you have signal. Turn on offline mode in the Offline tab. The map then uses what you have already downloaded instead of waiting on a connection that is not really working.
No blue dot, or the wrong position. Your browser needs location permission. On iPhone and iPad check Settings → Safari → Location, and make sure Location Services is on.
Still wrong after an update. Close the app completely and reopen it. That picks up the newest version.
Talk to a person
Found something wrong on the map — a campsite that has gone, a fee that changed, a road that should not be there? Open the app, tap Report a problem at the bottom of the menu, or long-press the spot on the map. That reaches the queue we work through, and it carries what we need to find it.
For anything else, email [email protected]. It reaches us directly and we answer every one.
Tell us the email address or username you signed up with and what you were doing when it went wrong. That is usually enough to find your account and fix it without a back-and-forth.